Shipping Policy

Effective Date: 25 September 2026

Thank you for shopping with Dash N Twine. This policy explains how we process, ship, and deliver orders within India, including estimated timelines, tracking, shipping fees, delivery issues, and support options.

1. Shipping Locations

We deliver orders across India.

2. Order Processing

Orders are typically processed within 1–3 business days.

Please note the following processing guidelines:

• Orders placed on weekends or public holidays will be processed on the next business day.
• During peak periods, promotions, or new launches, processing times may be slightly longer.

3. Delivery Time

After your order has been dispatched, delivery usually takes 3–7 business days, depending on your location.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, high-demand periods, or other circumstances outside our control.

4. Shipping Fees

Any applicable shipping charges will be calculated and displayed at checkout before you complete your purchase.

5. Order Tracking

If tracking is available for your shipment, we will share the tracking details by email or SMS once your order has been dispatched.

6. Delivery Issues and Incorrect Addresses

Please ensure your shipping address and contact details are complete and accurate before placing your order.

Dash N Twine is not responsible for:

• Delays caused by incorrect or incomplete address details
• Failed deliveries due to the customer being unavailable
• Packages returned to us due to incorrect delivery information

If an order is returned because of incorrect or incomplete delivery information, the customer may be responsible for any additional delivery charges.

7. Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the following:

• The damaged product
• The outer packaging
• Any internal packaging

Email us at support@dashntwine.com.

We will review the issue and arrange a replacement or refund where applicable.

8. Delays

We work to deliver orders within the stated timeframe; however, occasional delays may occur due to courier service disruptions or unforeseen circumstances. If this happens, we appreciate your patience and will assist wherever possible.

9. Contact Us

If you have any questions about shipping, please contact us:

Email: support@dashntwine.com